Veterans & Families


Hélène Cadotte-Gagnon – Veteran Family Program Navigator
Phone: (613) 392-2811 ext. 4779

Valerie Blower – Veteran Family Program Navigator
Phone: (613) 392-2811 ext. 4583

Many resources, in addition to the MFRC, are available to help you access important information and services before, during and after being released from the Canadian Armed Forces.

Family Information Line (FIL)

Trained Family Information Line counsellors offer confidential, bilingual information, referral and crisis support 24 hours a day, 7 days a week, and can help connect serving members, released Veterans and their families to resources. To speak with someone directly for any inquiries about the Veteran Family Program, the FIL can be reached at 1-800-866-4546.

Online links

24/7 Veterans Affairs Canada (VAC) Assistance Line 

Canadian Forces Member Assistance Program (CFMAP) 

The Veteran Family Journal

The Veteran Family Journal is a resource developed specifically to help ease the transition for medically-released Veterans and their families. It contains a comprehensible list of all the services and programs available for medically-released Veterans and their families and how to access them.

Veteran Family Telemedicine Service

Talk to a doctor online within 5 minutes or less

The Veteran Family Medicine Telemedicine Service connects medically released Veterans and their families to Maple, a national network of Canadian-licensed doctors, nurse practitioners, and healthcare providers who are accessible online via secure text messaging, audio, or video.

It provides medically released Veterans of the Canadian Armed Forces and their families, one year access to virtual care service. This service works to ensure that you have timely access to a primary care physician during the first year of transition.

The Veteran Family Telemedicine Service is part of the Veteran Family Program, funded through Veterans Affairs Canada in partnership with Canadian Forces Morale and Welfare Services.

Who is eligible?

Veterans of the Canadian Armed Forces and their families have one year from their medically released date to sign up in order to be eligible for the Veteran Family Telemedicine Service. Bereaved families of deceased Canadian Armed Forces members also have access to this service.

How do I get started?

Signing up is easy and free of charge for qualifying Veterans and their families. Click here to visit Maple and fill out the required information, including name, medical release date, and last three digits of your military service number from when you were in the Canadian Armed Forces.

Once your eligibility is verified, you will be prompted to complete your registration to activate your one-year telemedicine license.


If you have questions regarding this program, please visit the Frequently Asked Questions page or you can contact the Family Information Line at 1-800-866-4546