Veterans & Families

The Veteran Family Program

The Veteran Family Program is a joint initiative between Veterans Affairs Canada and Military Family Services. The Veteran Family Program is a bilingual service that provides support to medically-released Veterans and their families to effectively prepare for and transition to civilian life.

When everything is changing.

Services Available:

  • Community Integration Services
  • Transition support
  • Intervention support
  • Employment and Education Services
  • Second Language Program
  • Access to the 24/7 bilingual Family Information Line
  • Children and youth workshops
  • Personal Growth and Development

**Each veteran and their family are unique and services will be tailored to meet those individual needs.

Veteran Family Telemedicine Service

Starting 3 January 2022, the Veteran Family Telemedicine Service will provide medically released Veterans of the Canadian Armed Forces and their families, one year access of free virtual care access.  This bilingual telemedicine service can connect medically released Veterans and their families to Maple, a national network of Canadian-licensed doctors, nurse practitioners, and healthcare providers who are accessible online via secure text messaging, audio, or video, and works to ensure that medically released Veterans and their families have timely access to a primary care physician during the first year of transition.

Veterans of the Canadian Armed Forces and their families have one year from their medically released date to sign up in order to be eligible for the Veteran Family Telemedicine Service. Bereaved families of deceased Canadian Armed Forces members also have access to this service.  This service is part of the Veteran Family Program currently being delivered by Canadian Forces Morale and Welfare Services.

Program Registration Page:

Frequently Asked Questions: Veteran Family Telemedicine Service,

Please contact Hélène Cadotte-Gagnon to learn more:

Hélène Cadotte-Gagnon 

  • (613) 392-2811 ext. 4779

Many resources, in addition to the MFRC, are available to help you access important information and services before, during and after being released from the Canadian Armed Forces.

Family Information Line (FIL)

Trained Family Information Line counsellors offer confidential, bilingual information, referral and crisis support 24 hours a day, 7 days a week, and can help connect serving members, released Veterans and their families to resources. To speak with someone directly for any inquiries about the Veteran Family Program, the FIL can be reached at 1-800-866-4546.

Online links

24/7 Veterans Affairs Canada (VAC) Assistance Line 

Canadian Forces Member Assistance Program (CFMAP) 

The Veteran Family Journal

The Veteran Family Journal is a resource developed specifically to help ease the transition for medically-released Veterans and their families. It contains a comprehensible list of all the services and programs available for medically-released Veterans and their families and how to access them.